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Answering 911: Life in the Hot Seat
Caroline Burau
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| #771141 in Books | Borealis Books | 2007-09-15 | Original language:English | PDF # 1 | 8.50 x.90 x5.50l,.62 | File type: PDF | 216 pages | ||3 of 3 people found the following review helpful.| Excellent read!|By Jennifer Turner|I recently applied for a job as a 911 operator, but I, frankly, had no idea what to really expect--until now. Thanks to Mrs. Bruau, I have some more confidence in this opportunity, should I acquire it. Even if I do not, this book has allowed me to put my life (and my current job) all into a better perspective. Mrs. Burau's work is creativel|From Publishers Weekly|I want to save lives, but I'm willing to settle for just not killing anybody," confides this suburban Minneapolis author about being a rookie 911 dispatch operator . In simple prose that is often crass and amateurish, Burau recounts
You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice.
What is it like to be on the receiving end of desperate calls for help . . . every day? Caroli...
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